How can we help?
FAQs organized by area. If you can't find what you need, write to us — a real person answers, not a bot.
Main areas
Display (screens)
Set up a screen, copy the player URL, manage menus and templates.
Back office (Manager)
Ingredients, menus, bulk import.
Display · screens and live menus
How do I connect a new screen?+
Open Display → Fleet → select the venue → 'Add screen'. Crubby generates a unique tokenized URL; paste it into the TV browser (Samsung Tizen, LG webOS, Android TV, Fire TV). The screen comes online within 30 seconds.
My screen isn't updating after a change.+
Check in /display/fleet that the status is 'online' (last heartbeat < 5 min). If it's offline, reopen the player URL. If it's online but stuck, try 'Regenerate URL' from the screen page to force a cache refresh.
Can I show different menus on each screen?+
Yes. Each screen has its own slug + scheduling rules. E.g. the dining-room monitor shows starters/mains during lunch shifts, desserts/digestifs at dinner. Configure it in /display/schedule.
What happens if the venue loses internet?+
The screen shows the last cached version of the menu. When the connection returns, it syncs any changes made offline. For redundancy, consider a backup LTE router.
Manager · back office
How do I manage ingredients?+
Go to /manager/ingredients → 'New ingredient'. Set the name, unit of measure and allergens; ingredients can then be pulled into your menu products.
Where do I edit the menu?+
In /manager/menu you'll find categories and products with price, description and allergens. Changes propagate to the connected Display screens.
How do I bulk-upload the menu from Excel?+
/manager/menu-import → paste a CSV with a header (category, name, description, price, allergens). Max 500 rows per import. It maps IT allergens → EU14 automatically (e.g. 'glutine' → 'gluten').
More resources
Glossary
Industry terms explained: EU14, HACCP, receipt vs. invoice, Stripe Connect.
Changelog
What we've shipped recently. Updated every week.
Roadmap
What we're building. Vote on the priorities.
Security
Encryption, audits, GDPR, vulnerability disclosure.
Didn't find your answer? Write to fil@crubby.com.